At CARLUX ACCESSORIES SDN BHD, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website www.carlux.life and services.

By using our website, you consent to the practices described in this policy.

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1. Information We Collect

We may collect the following personal data:

• Personal identification details – Name, phone number, email address, mailing/billing address

• Transaction details – Purchase history, order details, payment information (processed securely)

• Technical data – IP address, browser type, access times, device type

• Communication records – Emails, WhatsApp messages, customer service inquiries

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2. How We Use Your Information

We use your personal data to:

• Process and fulfill orders

• Communicate with you regarding your orders, inquiries, or support requests

• Improve website performance and customer experience

• Send promotional or marketing messages (only with your consent)

• Comply with legal or regulatory obligations

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3. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, loss, or misuse. Payment information is processed securely through encrypted payment gateways and is not stored on our servers.

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4. Disclosure of Information

We do not sell, trade, or rent your personal information. We may share your data with:

• Trusted service providers (e.g., courier, payment gateway) to complete transactions

• Regulatory authorities if legally required to do so

All third parties are obligated to maintain the confidentiality of your information.

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5. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and collect anonymized usage statistics. You can adjust your browser settings to reject cookies, but this may affect certain features of the site.

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6. Your Rights

You have the right to:

• Access and review the personal data we hold about you

• Request corrections or deletion of your information

• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected].

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies separately.

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8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically.

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Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: [email protected]
📞 Phone/WhatsApp: 017-942 6238
🌐 Website: www.carlux.life