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FAQ

1. What does CARLUX ACCESSORIES SDN BHD sell?

We specialize in the wholesale and retail of motor vehicle parts, components, supplies, tools, and accessories. Our products are suitable for a wide range of vehicle makes and models.

2. How can I place an order?

You can browse our products and place your order directly through our website at www.carlux.life. Once your order is confirmed, you’ll receive an email notification with your order details.

3. What payment methods do you accept?

We accept online payments via FPX (online banking), credit/debit cards, and selected e-wallets through our secure payment gateway.

4. How long does delivery take?

Orders are usually processed within 1-2 working days. Delivery typically takes 3-5 working days for West Malaysia and 5-7 working days for East Malaysia. Delivery times may vary depending on your location and courier performance.

5. Do you offer self-pickup?

Currently, we operate online only. If self-pickup becomes available, we will announce it on our website and social media channels.

6. Can I return a product?

Yes, you may return items within 7 days of receiving them if the product is defective, damaged, or incorrect. Please ensure the item is unused and in its original packaging. Contact us at [email protected] to initiate a return.

7. Are your products genuine?

Yes. We supply only high-quality and genuine parts sourced from trusted manufacturers and suppliers.

8. How can I contact customer service?

You can reach us via:

Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM.