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Return Policy

At CARLUX ACCESSORIES SDN BHD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may return an item if:

  • It is damaged, defective, or incorrect upon delivery.

  • The return is made within 7 days from the date of receipt.

  • The item is unused, in original condition, and with original packaging and tags intact.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to mishandling or installation error by the buyer

  • Items purchased during clearance or promotional sales (unless faulty)

  • Custom or special-order items

3. How to Initiate a Return

To request a return, please contact our customer service:

Please provide:

  • Your Order Number

  • Reason for return

  • Clear photos of the item (if damaged or incorrect)

Once approved, you will receive return instructions and the return address.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g. wrong or defective item).

  • We recommend using a trackable courier service for your return.

5. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7 working days via your original payment method.

  • Shipping fees (if any) are non-refundable unless the return is due to our error.

6. Exchanges

We do not offer direct exchanges. If you need a different product, kindly return the original item and place a new order.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out:

CARLUX ACCESSORIES SDN BHD
Email: [email protected]
Phone: 017-942 6238
Website: www.carlux.life