CARLUX ACCESSORIES SDN BHD is committed to delivering your automotive accessories promptly and safely, wherever you are. We aim to provide a seamless shipping experience through reliable courier partners and transparent processes.

📦 Order Processing

• Orders are processed Monday to Friday (excluding public holidays)

• Orders placed before 12:00 PM (GMT+8) will be processed the same working day

• Orders placed after 12:00 PM or on weekends will be shipped the next working day

✈️ Shipping Methods & Delivery Time

Local (Malaysia):

We use trusted domestic couriers:

• J&T Express, Pos Laju, DHL eCommerce

• Estimated delivery: 1–3 working days

International Shipping:

Available for selected countries. We partner with:

• FedEx, UPS, DHL Express

• Estimated delivery: 5–10 working days (varies by region and customs clearance)

📍 Shipping Zones

We currently ship to:

• All states in Malaysia (Peninsular & East Malaysia)

• Selected international destinations (please contact us for coverage and cost)

For international shipping inquiries, reach out to [email protected] with your location and order details.

💰 Shipping Charges

• Calculated automatically at checkout based on weight, dimensions, and location

• Free shipping may apply during promotional periods or for bulk orders (T&C apply)

📦 Packaging & Handling

• All products are packed securely to prevent damage during transit

• Fragile or high-value items are double-boxed with protective materials

• Eco-friendly packaging materials are used where possible

📲 Order Tracking

• A tracking number and courier link will be provided via email/SMS upon shipment

• You can track your parcel anytime through the courier’s tracking page

🚫 Missed Deliveries & Re-attempts

• Most couriers will attempt delivery up to 2 times before returning the parcel

• If a delivery fails due to incorrect address or unavailability, re-delivery costs will be borne by the customer

🛃 Customs & Import Duties (International)

• Customs clearance may cause delays beyond our control

• Any duties, taxes, or import fees are the responsibility of the buyer

• Please check with your local customs office prior to ordering

🛡️ Shipping Liability

• Once an order is shipped, we are not liable for delays caused by the courier

• If your parcel is lost or damaged in transit, we will assist in filing a claim

• For high-value shipments, insurance can be added upon request

🤝 Need Help?

For any shipping-related queries, special requests, or bulk order arrangements, feel free to reach out:

📞 017-942 6238
📧 [email protected]
🌐 www.carlux.life