At CARLUX ACCESSORIES SDN BHD, we aim to deliver your vehicle parts and accessories safely and promptly. This Shipping Policy outlines how we handle deliveries for orders placed through our website, www.carlux.life.

1. Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving full payment.

• You will receive an order confirmation email followed by a shipping notification with tracking information once your order has been dispatched.

2. Shipping Coverage

We currently ship within Malaysia only, including:

• Peninsular Malaysia

• Sabah & Sarawak

3. Shipping Duration

Estimated delivery times:

• Peninsular Malaysia: 3–5 working days

• Sabah & Sarawak: 5–7 working days
  Note: Delivery times may vary depending on courier service and location.

4. Shipping Fees

• Shipping fees are calculated based on weight, dimensions, and destination of the package.

• The final shipping cost will be displayed at checkout before payment.

5. Courier Partners

We partner with reliable courier services to ensure timely and secure delivery. Tracking numbers will be provided once your parcel is shipped.

6. Delivery Issues

If your order is delayed, lost, or arrives damaged:

• Contact us at [email protected] or 017-942 6238

• Include your order number and tracking ID for faster assistance

7. Self Pickup

Currently, we do not offer a self-pickup option. All orders are shipped directly to the delivery address provided.

8. Undeliverable Packages

If a package is returned to us due to incorrect address or failed delivery attempts:

• We will contact you to arrange redelivery.

• Additional shipping fees may apply.

Questions?
If you have any questions regarding our shipping policy, feel free to reach out to our customer service team.

Email: [email protected]
Phone: 017-942 6238
Website: www.carlux.life