Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Terms and Conditions
Welcome to carlux.life, the official website of CARLUX ACCESSORIES SDN BHD (Registration No. 202401050786 / 1596629-W). By accessing or using our website and services, you agree to be bound by the following Terms & Conditions.
1. General Use
You agree to use this site lawfully, responsibly, and in accordance with these Terms. We reserve the right to deny access, suspend, or terminate accounts that violate our policies.
2. Product Information
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All descriptions, images, and prices are presented accurately to the best of our ability.
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CARLUX reserves the right to correct errors, update product availability, and cancel orders due to pricing discrepancies.
3. Order Acceptance & Cancellation
We reserve the right to cancel or refuse any order for reasons including but not limited to:
If payment was already made, you will receive a full refund.
4. Shipping & Delivery
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We ship via FedEx, UPS, DHL Express, and local couriers.
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Estimated delivery: 1–3 days locally, 5–10 days internationally
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Risk of loss passes to you once the order is shipped.
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See our Shipping Policy for details.
5. Returns & Refunds
Returns must meet eligibility criteria described in our Return Policy.
Refunds are subject to inspection and will be processed to the original payment method within 7–10 business days.
6. Payment & Billing
By placing an order, you authorize us to charge the total amount to your chosen method. We use secure payment gateways and never store full credit card details.
7. Intellectual Property
All content—including logos, product images, branding, and text—is the property of CARLUX ACCESSORIES SDN BHD and protected by copyright law. You may not use or reproduce our content without written permission.
8. Limitation of Liability
CARLUX is not liable for any indirect, incidental, or consequential damages resulting from your use of the website or products. Our liability is limited to the purchase price of the product.
9. Privacy & Data Collection
What We Collect:
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Name, email address, contact number, and shipping details
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Payment info (processed securely via 3rd party gateway)
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IP address, browser data, and site usage via analytics tools
How We Use It:
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To process orders and deliver products
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To contact you about your order status or for customer service
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For marketing emails or SMS (only with your consent)
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To analyze website traffic and improve user experience
Who We Share It With:
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Logistics partners (e.g., courier services)
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Payment processors (e.g., FPX, eWallet providers)
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Email marketing platforms (only if opted-in)
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We do not sell or trade your data to third parties
Your data is protected under Malaysia’s Personal Data Protection Act (PDPA). You may request access, correction, or deletion of your personal data at any time by contacting [email protected].
10. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Malaysia. Any disputes shall be settled in Malaysian courts.
